Refund policy

At ShonenX, every piece is made-to-order. This means we do not hold stock and each item is produced specifically for you once your order is placed.

Because of this, we do not accept returns or refunds for change of mind.

Refunds & Replacements

We will offer a replacement, store credit, or refund if your order has an issue such as:

• The item is damaged or defective

• You received the wrong item

• Your order is lost in transit

To be eligible, you must contact us within 14 days of receiving your order.

What is Not Eligible

We do not offer refunds or returns for:

• Change of mind

• Incorrect size, colour, or design selected

• Minor variations in print placement or colour

• Shipping delays outside our control

• Incorrect shipping address entered at checkout

How to Request a Refund

To submit a request, email us at support@shonenx.com.au with:

• Your order number

• A description of the issue

• Clear photos of the item

We aim to respond within 3–5 business days.

Resolution Options

If your request is approved, we may offer:

• A replacement item

• Store credit

• A refund to your original payment method

Refunds are processed within 5–10 business days after approval.

Order Cancellations

• Orders can be cancelled before production begins for a full refund (Immediately after order is placed).

• Once production has started, orders cannot be cancelled.

Shipping Costs

Shipping fees are non-refundable unless the issue is due to our error.

Australian Consumer Law

This policy does not override your rights under Australian Consumer Law.

Contact

Email: support@shonenx.com.au
Brand: ShonenX